All items are custom made to order, as such we do not do returns or exchanges products. We can sometimes cancel orders before they ship, but only at our discretion. Once an item has shipped, orders cannot be canceled under any circumstance. Packages sent back to us will not be refunded. We offer absolutely no refunds on commissions or any custom work.

We do not offer refunds on any digital downloads. This includes .stl files, .pdf files, digital patterns, embroidery files, etc. If you're having trouble with your project, get in touch with us and we'll troubleshoot with you.

Please contact us with any questions or concerns.

If you’re missing a piece, or a piece is damaged: It's rare, but it happens occasionally, especially with kits with dozens of tiny parts.

Email us and send us photos; we'll send out a replacement free of charge.

For damaged items, keep your packaging intact and email us as soon as you can. If your package was lost, please email us.

Claims must be submitted and processed with the post office in order for us to get started on your replacements.

Get in touch. We generally replace packages that do not arrive after a certain window of time. This time is determined at our discretion –– usually 3 weeks, but it can be up to 6 weeks for countries with more rigorous customs practices.

We offer replacements for missing packages, not refunds.

Absolutely. Contact us to make arrangements or select “pick up” as your shipping option via the checkout page.

We generally attend and will accept pick-ups at the following conventions:

• Anime North
• Fan-Expo
• MTAC/DTAC (Toronto)
• Katsucon
• Yeticon

We have team members who frequently attend the following cons:

• Colossalcon
• Youmacon
• Holiday Matsuri
• MagFest

We ship worldwide. If you're having trouble checking out with your mailing address, please get in touch.

Yes!

Customers from the EU and/or other parts of Europe may be subject to VAT and/or customs fees.

Customers anywhere else in the world, may have to pay customs or duties.

Dangerous Ladies is not responsible for any customs, VAT, or any other fees you may incur as a result of ordering from us. We do not and will not falsify the value of goods/packages in order to avoid customs fees.

Yes!

Dangerous Ladies is proudly registered with Stiftung Zentrale Stelle Verpackungsregister under the registration number DE3410619708457. Our Dual System Licensing partner is ACTIVATE by RECLAY.

Germany’s Packaging Act, VerpackG promotes the collection, sorting, reuse, and sustainable disposal of packaging products.

Dangerous Ladies ships to Germany with plastic-free packaging whenever possible.

This is crafting resource for use with the end user’s own hardware, tools, machinery and supplementary materials. Dangerous Ladies Ltd. has tested that these items are safe to use and pose no risk to the end user with reasonably expected application. We encourage the end user apply common sense and best safety practices when interacting with our resources.

Item does not include instructions, as it is considered a crafting material for the production of an art piece.

Our kits and resources are not intended for use by children. Our fabrics are not flame-retardant and thus not to be used for children’s sleepwear or bedding. Our payment processors do not permit individuals under 18 to make payments via our website. Our clients are held to be adults responsible for their own result and use of our resources.

All resources are to make art objects used in costume and prop. We have not and will never produce any functional projectile, firearm or weapon.

Dangerous Ladies Ltd. has been producing resources deliverable to EU clients since 2014. The vast majority of our products were available on the EU market on or prior to December 13th, 2024.

This is crafting resource for use with the end user’s own hardware, tools, machinery and supplementary materials. Dangerous Ladies Ltd. has tested that these items are safe to use and pose no risk to the end user with reasonably expected application. We encourage the end user apply common sense and best safety practices when interacting with our resources.

Item does not include instructions, as it is considered a crafting material for the production of an art piece.

Our kits and resources are not intended for use by children. Our fabrics are not flame-retardant and thus not to be used for children’s sleepwear or bedding. Our payment processors do not permit individuals under 18 to make payments via our website. Our clients are held to be adults responsible for their own result and use of our resources.

All resources are to make art objects used in costume and prop. We have not and will never produce any functional projectile, firearm or weapon.

Dangerous Ladies Ltd. has been producing resources deliverable to EU clients since 2014. The vast majority of our products were available on the EU market on or prior to December 13th, 2024.

You may be charged tax on your order in accordance to your country, province, or state's laws.

If you're living in the US, you may need to pay customs on your order as we ship from Canada. Update as of 04/02/2025: Please see this blog post regarding Canadian/US tariffs.

Customers from the EU and/or other parts of Europe may be subject to VAT and/or customs fees.

Customers anywhere else in the world, may have to pay customs or duties.

Dangerous Ladies is not responsible for any customs, VAT, or any other fees you may incur as a result of ordering from us. Customers who refuse to pay duties on delivery will result in abandoned packages. Refunds will not be given. We do not and will not falsify the value of goods/packages in order to avoid customs fees.

Almost everything we do is made to order. Production time on kits is generally 1-2 weeks, but depending on where an order falls, material availability, how busy we are, it may be slightly over or slightly under. Fabrics may take anywhere from 2-4 weeks and finished props will take 4 weeks minimum.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

International shipping delivery times may vary, but generally sit around 2 weeks.

If you have a particular deadline, please include it as a note in your order. We will do our best to accommodate, and if it looks like it'll be cutting it close, we'll be in touch with you.

Please include your deadline in your order notes; if we know when you'd like to have your kit by, we can prioritize accordingly to ensure that you get your order. Remember to allot yourself extra time for body shopping, assembling, paint, sewing, etc.

If we think it's untenable to meet your date at short notice, we will generally email you as soon as your order goes in to arrange a game plan. Please keep in mind that postal/customs delays are out of our hands.

We regretfully cannot take any responsibility for late orders if you do not provide us with a deadline, or order past convention cutoff dates.

• We accept payment plans for orders $100usd and over before shipping (if applicable).
• Payment plans are available on commissions and existing items in our shop.
• Payment plans on physical goods must be paid in full 2-weeks before the shipping date; please keep this in mind if you have deadlines. We’ll work with you to put together a timeline and ensure you get your items on time.
• Payment plans on digital goods must be paid 2-weeks in full before your desired delivery date.
• Payment plans on finished props/full costumes must be paid in full 4 weeks before shipping date unless otherwise noted.
• We require an initial non-refundable deposit of at least 20% in order to secure your slot. This does not mean we will begin work immediately, as we prioritize orders that are paid in full
• You may only have one payment plan open with us at one time. If you’d like to place additional orders you must provide payment in full, or settle up your existing plan.
• If you wish to cancel your payment plan, we refund whatever hasn't already been allotted to labour and materials thus far. Your deposit remains non-refundable.
• We have the right to refuse or cancel payment plans; while we try to avoid cancelling whenever possible, if circumstances arise that make us unable to complete your commission, we will give you as much advance notice as possible and a full refund, including deposit.
• Invoices must be paid off within 1 full calendar year (12 months), unless otherwise discussed, or they will be considered abandoned projects. 

Yes! We do print external files for a fee. However, these files must be print-ready and require no modifications- we are not responsible for the quality of prints created from external files.

We will not alter or modify and external files created by other artists. We also have the right to refuse any external files.