All items are custom made to order, as such we do not do returns or exchanges products. We can sometimes cancel orders before they ship, but only at our discretion. Once an item has shipped, orders cannot be canceled under any circumstance. Packages sent back to us will not be refunded. We offer absolutely no refunds on commissions or any custom work.

Please contact us with any questions or concerns.

If you’re missing a piece, or a piece is damaged: It's rare, but it happens occasionally, especially with kits with dozens of tiny parts.

Email us and send us photos; we'll send out a replacement free of charge.

For damaged items, keep your packaging intact and email us as soon as you can. If your package was lost, please email us.

Claims must be submitted and processed with the post office in order for us to get started on your replacements.

Get in touch. We generally replace packages that do not arrive after a certain window of time. This time is determined at our discretion –– usually 3 weeks, but it can be up to 6 weeks for countries with more rigorous customs practices.

We offer replacements for missing packages, not refunds.

Absolutely. Contact us to make arrangements or select “pick up” as your shipping option via the checkout page.

We generally attend and will accept pick-ups at the following conventions:

• Anime North
• Fan-Expo
• MTAC/DTAC (Toronto)
• Katsucon
• Yeticon

We have team members who frequently attend the following cons:

• Colossalcon
• Youmacon
• Holiday Matsuri
• MagFest

We ship worldwide. If you're having trouble checking out with your mailing address, please get in touch.

Yes!

Dangerous Ladies is proudly registered with Stiftung Zentrale Stelle Verpackungsregister under the registration number DE3410619708457. Our Dual System Licensing partner is ACTIVATE by RECLAY.

Germany’s Packaging Act, VerpackG promotes the collection, sorting, reuse, and sustainable disposal of packaging products.

Dangerous Ladies ships to Germany with plastic-free packaging whenever possible.

You may be charged tax on your order in accordance to your country, province, or state's laws.

If you're living in the US, you may need to pay customs on your order as we ship from Canada.

Customers from the EU and/or other parts of Europe may be subject to VAT and/or customs fees.

Customers anywhere else in the world, may have to pay customs or duties.

Dangerous Ladies is not responsible for any customs, VAT, or any other fees you may incur as a result of ordering from us. We do not and will not falsify the value of goods/packages in order to avoid customs fees.

Almost everything we do is made to order. Production time on kits is generally 1-2 weeks, but depending on where an order falls, material availability, how busy we are, it may be slightly over or slightly under. Fabrics may take anywhere from 2-4 weeks and finished props will take 4 weeks minimum.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

International shipping delivery times may vary, but generally sit around 2 weeks.

If you have a particular deadline, please include it as a note in your order. We will do our best to accommodate, and if it looks like it'll be cutting it close, we'll be in touch with you.

Please include your convention date in a note when you order; if we know your date, we can prioritize accordingly to ensure that you get your order with extra time for body shopping, assembling, paint, sewing, etc.

If we think it's untenable to meet your date at short notice, we will generally email you as soon as your order goes in to arrange a game plan. Please keep in mind that postal/customs delays are out of our hands.

We regretfully cannot take any responsibility for late orders if you do not provide us with a deadline, or order past convention cutoff dates.

Payment plans are generally invoiced through Paypal.

A 20% non-refundable deposit is required for the order to be moved into production; we have the right to request larger deposits depending on the order and materials required.

Invoices not paid within one (1) calendar year are considered abandoned projects (unless otherwise discussed) and will not be refunded.

We will only ship when the invoice has been paid in full.

Yes! We do print external files for a fee. However, these files must be print-ready and require no modifications- we are not responsible for the quality of prints created from external files.

We will not alter or modify and external files created by other artists. We also have the right to refuse any external files.