FAQ
Here are some of the most frequently asked questions that we get. If you have questions about shipping or store policies, please check our store policies page. If you can't find an answer to what you're looking for here, feel free to write to us!
General
We’re a collective of artists and crafters who make custom kits, textiles, digital files and props for cosplayers and private clients. If you want to meet the team, click here!
We're located in Toronto, Ontario and are proudly Canadian. We'd love to have you at the shop, and accomodate visits by appointment only.
The majority of our business goes to the United States.
Everything is made-to-order and the bulk of our products are made in house. Our fabrics and clothing are designed in house and printed by Art of Where in Montreal, Quebec.
As of 2024, some of our jewelry pieces have been out-sourced to compete with demand and costs.
All textiles are designed by our team in-house. When you place an order for a fabric, we turn around and inform our printers of the order. From there, they either ship the finished fabrics directly to you, or ship them to our shop in Toronto if they require any cutting or additional quality control.
Orders on fabric are fulfilled through Art of Where in Montreal, Canada. They generally take 7-14 days processing depending on the time of year and how busy they are.
Yes we do! Please contact us if you're interested in a payment plan.
- We accept payment plans for orders $100usd and over before shipping (if applicable).
- Payment plans are available on commissions and existing items in our shop.
- Payment plans on physical goods must be paid in full 2-weeks before the shipping date; please keep this in mind if you have deadlines. We’ll work with you to put together a timeline and ensure you get your items on time.
- Payment plans on digital goods must be paid 2-weeks in full before your desired delivery date.
- We require an initial non-refundable deposit of at least 20% in order to secure your slot. This does not mean we will begin work immediately, as we prioritize orders that are paid in full
- You may only have one payment plan open with us at one time. If you’d like to place additional orders you must provide payment in full, or settle up your existing plan.
If you wish to cancel your payment plan, we refund whatever hasn't already been allotted to labour and materials thus far. Your deposit remains non-refundable. - We have the right to refuse or cancel payment plans; while we try to avoid cancelling whenever possible, if circumstances arise that make us unable to complete your commission, we will give you as much advance notice as possible and a full refund, including deposit.
We understand that cosplay and costuming can produce a large amount of waste, which is why we recycle filament where possible through the filaments.ca recycling program.
We pack and ship our orders using as much recycled plastic and padding as possible. We achieve this by reusing packaging from orders shipped to us, as well as collecting extra packaging and shipping material from nearby businesses in our community.
You can read more about Dangerous Ladies' sustainability efforts, here.
3D Print Files
Print files are digital products you can use to print our props at home on your 3D Printer. Our files come in .stl format and are generally sliced for 200mm x 200mm x 200mm printer beds or larger.
If you need files sliced for a smaller bed, or altered in any way, contact us! Alteration fees vary by complexity.
Absolutely! If you don’t see the accessories you want listed as a kit, contact us for a
quote and timeline.
We can help you through basic troubleshooting and intricacies of individual files.
Please contact us with specific questions and provide screenshots or photos where appropriate. We also recommend this printer troubleshooting guide that can help you self-diagnose common issues.
Kits & Finishing
A kit is an unfinished, unpainted cast-resin or printed assortment of pieces. While we pride ourselves on clean work that is practically ready to go, some minor sanding of sharp edges and filling of bubbles is necessary on occasion. Unless you intend to make drastic changes to a piece, resin pieces can be put in a ready-to-paint state in fifteen minutes or less.
"Raw" kits tend to have flashing, pour spouts and additional sanding work to be prepared before painting.
Every kit is hand-made. While we maintain consistent moulds, it is natural for hand-made items to have tiny variations between pieces.
Most of our pieces are cast from Smooth-On 30 urethane resin or 325/326 for clear casting resin.
For specialty pieces we use:
- Smooth-On's ONYX (Fast and Slow)
- Smooth-On's 45D, 57D, 60D (semi-rigid urethane resin)
- Smooth-On's Vytaflex (20-40 shore urethane rubber)
- Smooth-On's Ure-Fil 15 (Micro ballon filler for light weight
casting) - Smooth-On's Foam-It and FlexFoam-It series
For more information: https://www.smooth-on.com/
We tint our pieces with a pigment these days because it helps us with quality control and makes it easier to photograph. It varies slightly from batch to batch. Sometimes your pieces may come from different batches and colour will vary.
Absolutely. It is easy to heat up a piece with a heat gun or a strong hairdryer and form it as desired. It is very possible to fold a thin piece completely in half with a bit of care. Thicker pieces will take a bit more time.
We recommend working slow and in stages; if you heat a piece too much it may warp, and if you try to bend it without sufficient heat it will crack/snap.
Check out our tutorial blog for tips on how to sand, prime, paint and assemble your kits. Some specific guides we have are:
Some of our kits have ‘finished’ options already up in the shop, but if you’re not seeing the one you want, email us for a quote! We take finished prop requests on a case-by-case basis.
Commissions & Requests
Of course! Tag us on social media and we'll signal boost to help you out. We'd love if you could mention us in your sales posts!
Send us an email! We take on private commissions on a case-by-case basis and provide quotes on request.
Fill out our commission form. By default, we list whatever we make in store and take on private commissions on a case-by-case basis. We will provide quotes on request.
Awesome! Send us an email; we can't promise we'll do it, but we'd love to give it some consideration.
Yes! We do print external files for a fee. However, these files must be print-ready and require no modifications.
We are not responsible for the quality of prints created from external files.
We will not alter or modify and external files created by other artists. We also have the right to refuse any external files.